Huxpert information

Consumer mediation

Steps to take in a dispute and contact details for the mediation body.

English translation of the French information. French law applies subject to mandatory rights.

Version dated 16 September 2026

Start with a written complaint

Send your complaint to [email protected] · +33 6 16 23 03 52 or to Jean-David Jaïs EI, 94 Chemin de Lesbats, 40230 Saubrigues, France. Include the assignment reference, the problem and the solution requested. Attach only relevant documents.

Mediation body

MÉDIATION CONSOMMATION DÉVELOPPEMENT
Centre d’Affaires Stéphanois — Immeuble L’Horizon — Esplanade de France — 3, rue J. Constant Milleret — 42000 Saint-Étienne
Membership: MED63088
Website and referral: www.medconsodev.eu

Scope of membershipThese details relate to the operator’s current membership. Its extension to Huxpert services remains to be confirmed with the mediator before an assignment is contracted with a consumer.

Referral conditions

After a prior written complaint has not led to a satisfactory resolution, a consumer may refer a dispute within the body’s scope. The request must be submitted no later than one year after that complaint. The dispute must not already have been considered or be under consideration by another mediator or a court; other eligibility conditions are available on the body’s website.

Mediation is free for consumers. Any advisory costs they choose to incur remain their responsibility. Participation is voluntary; parties may accept or reject the proposed solution and refer the matter to the competent court.

Business-to-business disputes are not covered by this consumer mediation scheme.