Terms of service

The framework for evaluation and domain expertise assignments agreed by quotation.

English translation of the French information. French law applies subject to mandatory rights.

Version dated 16 September 2026

1. Provider and scope

Huxpert services are provided by Jean-David Jaïs EI, 94 Chemin de Lesbats, 40230 Saubrigues, France, SIRET 877 838 730 00027, contactable at [email protected] · +33 6 16 23 03 52. These terms apply to business clients and, where an assignment is available to them, consumers. Mandatory rights applicable to each client take precedence.

Expert applications are reviewed separately; these terms do not constitute an employment contract or an expert services agreement.

2. Purpose of assignments

Depending on the quotation: scoping, defining scenarios and criteria, testing, gathering evidence, domain analysis, identifying limitations and delivering a report. The software, version, test conditions, category, number of cases, deliverables and exclusions are specified in the quotation.

Findings relate to the scope actually evaluated. A report is neither regulatory certification nor court-appointed expertise and does not guarantee that a product is free of defects. Documented findings, reported observations, assumptions and unevaluated points are distinguished.

3. Quotation and contract formation

The website collects enquiries; its forms do not take orders or payments. A contract is formed after these terms have been supplied in a retainable format and the quotation has been accepted in writing. The quotation states its validity period, total price, timeline, scope and any starting conditions. Material changes require prior written agreement.

Business details, VAT treatment and safeguards required for the assignment are checked before commitment. For consumers, the scope of the mediation membership is also confirmed.

4. Prices and calculation

Prices are fixed fees or based on units described in the quotation: scoping time, preparation, number and complexity of scenarios, professional field, tests, evidence, analysis, writing and any follow-up checks. Travel and necessary purchases are itemised and approved before being incurred. No additional charge is made without agreement.

VAT is not applicable under article 293 B of the French General Tax Code. Consumer quotations show the total amount in euros, including all taxes and expenses. Business quotations distinguish the net amount, any VAT and the total.

There is no automatic discount or discount for early payment. Any agreed reduction appears in the quotation.

5. Payment and late payment

Unless the accepted quotation provides otherwise, payment is by bank transfer within thirty days of the invoice issued after completion of the service. A deposit is due only if expressly stated in the quotation, together with its amount and due date. Bank details are supplied separately on the invoice.

Business clients: unpaid sums bear interest from the day after the due date without a reminder, at the European Central Bank refinancing rate applicable to the relevant half-year plus ten percentage points, with a minimum of three times the statutory interest rate. A fixed €40 recovery fee is due; additional compensation may be sought on evidence where recovery costs are higher.

This €40 business recovery fee does not apply to consumers.

6. Performance, timing and delivery

The completion date or period is set in the accepted quotation. The client provides authorised access and required documents, appoints a contact and identifies security and confidentiality constraints. Difficulties affecting the schedule are reported; changes to timing are agreed in writing. Consumers retain their statutory rights in the event of delay.

The report is delivered as specified in the quotation. The client may report an error or departure from the agreed scope to [email protected] · +33 6 16 23 03 52. An error attributable to Huxpert is corrected without additional charge; extra requests are quoted separately. A client’s silence does not waive their rights.

7. Obligations, independence and confidentiality

The client holds the necessary rights to supplied materials and limits personal data to what is needed. Huxpert works within the stated skills and resources. Professional relationships that could affect independence are reviewed; an assignment may be adapted or declined in the event of a conflict of interest.

Non-public information received is reserved for the assignment and those who need it. Publishing findings, images or the client’s name requires prior agreement unless legally required. If Huxpert processes personal data on the client’s behalf, appropriate processing obligations are agreed before transfer.

8. Rescheduling, cancellation and liability

Rescheduling requests are considered on receipt. Cancellation does not trigger a fixed penalty not provided for in the contract. Apart from statutory withdrawal, work already performed and expressly authorised expenses are addressed according to the quotation, reason for cancellation and applicable rules; an itemised statement is supplied.

Huxpert is responsible for its breaches under applicable law. Test limitations are stated in the report and do not constitute a general exclusion of liability. Deployment, repair or use decisions require checks suited to the context. No clause limits mandatory consumer rights.

Applicable insurance details and cover are communicated before each assignment, according to the agreed services and area of operation.

9. Consumer withdrawal

For a distance or off-premises service contract with a consumer, the withdrawal period is fourteen days from contract formation, subject to statutory exceptions. No reason needs to be given.

Withdrawal may be notified before the period expires by a clear statement sent to [email protected] · +33 6 16 23 03 52 or to Jean-David Jaïs EI, 94 Chemin de Lesbats, 40230 Saubrigues, France. The model form may be used but is not compulsory.

Amounts due for refund are returned within fourteen days of notification of the decision, using the same payment method unless expressly agreed otherwise, without a fee. If the client expressly requested performance to begin before the period ended and received the required information, only the proportionate amount legally due for services performed may be retained.

The right is lost for a service fully performed within that period only under the statutory conditions, including prior express consent and acknowledgement of the loss of the right where required. A contact-form checkbox or acceptance of these terms alone is not that request or acknowledgement.

If an online contract formation process is introduced, it must include the applicable online withdrawal function. Extended rights available to certain small businesses for off-premises contracts are reserved.

10. Deliverables and personal data

The client may use the report for the purposes described in the quotation, retaining sources, qualifications and limitations. An exclusive transfer or other specific rights require a written agreement. Pre-existing methods and materials remain the property of their holders.

Data processing is described in the privacy policy.

11. Complaints and mediation

A written complaint should first be sent to [email protected] · +33 6 16 23 03 52, with the assignment reference and relevant information. For consumers, the operator’s current mediation membership details are:

Mediation is free for consumers and subject to the eligibility conditions described on the Mediationpage. It does not prevent recourse to the competent courts.

12. Applicable law and version

French law applies, subject to mandatory consumer protections. Jurisdiction is determined by applicable legal rules. The terms supplied with the accepted quotation apply; website updates do not alter an existing contract.